MarshHQ

Account & data

Delete your MarshHQ account

MarshHQ is built and operated by Full Pattern Solutions LLC. You can delete your account and its data at any time, in the MarshHQ app (iPhone or Android) or on the website — no need to install anything to find out how.

In the app

On an iPhone or Android phone with the MarshHQ app installed:

  1. Sign in.
  2. Open Profile.
  3. Tap Delete account, then follow the steps on screen.

On the website

Sign in at app.marshhq.com, open your Profile, and scroll to the Danger zone section near the bottom of the page. Press Delete my account and follow the prompts.

If you own a club or run a lease group

An account that owns a club or runs a lease group can’t be deleted while that club or group still exists, because other members rely on it. The deletion screen (Danger zone on the website, Delete account in the app) tells you which of these applies:

  • If you can remove the club or group yourself, the screen lists the steps. Do those, then delete your account as above.
  • If you can’t (for example, a blind with recorded hunts), the screen offers Request deletion. Support completes it for you; we aim to finish within 30 days, and nothing is deleted until then. You can withdraw the request any time before support starts work on it.

Can’t sign in?

If you’ve forgotten your password, reset it from the sign-in page, then delete your account as above. If you can’t get into the account at all, email support@marshhq.com from the address your MarshHQ account uses. We’ll reply to that address, and we delete nothing until you confirm from it.

What’s deleted

Your account is deleted immediately, and photo files are cleared as part of the same process. It can’t be undone: there’s no grace period and no way to recover the account afterwards. This goes with it:

  • Your account and sign-in
  • Your profile and profile photo
  • Your own hunts, harvests, saved spots, hunt photos and banded-bird records
  • Your gear — shotguns, chokes, calls, loadouts and apparel
  • Your reservations
  • Your group and club memberships
  • Your hunting license, HIP and federal duck stamp numbers
  • Any MarshHQ subscription you pay for — it’s cancelled

What’s kept, and why

Some records stay after your account is gone, because other members rely on them or a service we use keeps its own copy:

  • Group hunts you took part in stay in that group’s log with your name, so the group’s harvest records stay complete.
  • Messages you sent in a group chat stay in that chat, shown as sent by “Former member” instead of your name.
  • Photos you added to a group hunt or a blind stay with that hunt or blind.
  • Day-hunt bookings you made with a club stay in that club’s records, with the name and email on the booking.
  • Billing records our payment processor, Stripe, keeps, including your name and email if you ever started a checkout.
  • Emails between you and our support team.
  • Copies of emails we sent you, such as booking confirmations, kept by our email provider under its own retention.
  • If you requested deletion through support, a record that the request was made and completed.

If you use Sign in with Apple

Deleting your account from the MarshHQ iPhone app normally also asks Apple to disconnect MarshHQ from your Apple Account. If you delete your account somewhere else — this website, Android, or an older version of the app — that connection isn’t removed automatically, and you’ll need to remove it yourself.

If Apple still lists MarshHQ under Sign in with Apple, remove it there. On your iPhone, open Settings, tap your name, then Sign in with Apple. Choose MarshHQ and tap Delete. On the web, sign in at account.apple.com, then go to Sign-In & Security and Sign in with Apple.

Get in touch

Questions about any of this? Write to support@marshhq.com, or see the Privacy Policy for more on how we handle your data.